Bella Front Office sits between cheap AI answering and expensive receptionist bundles: insurance-aware caller memory, routed escalation, scheduling prep, scoped CRM context, and accountable call outcomes.
Plans are based on answered AI voice minutes and the agency workflows Bella is allowed to touch. Final activation depends on approved phone, CRM, calendar, and compliance setup.
For agencies that want missed-call coverage, simple routing, and a clean call record.
For teams that need caller memory, scheduling prep, and CRM-aware routing.
For general agencies, call-heavy teams, and multi-location workflows.
Add 100-minute blocks at $49, equal to $0.49 per additional answered AI voice minute.
Accounts trending beyond included minutes can move to Network or custom volume review before live activation.
Bella should list advanced features only where the workflow is something she can actually support or prepare inside approved access boundaries.
Recognizes repeat callers from authorized memory and CRM context, while preventing partial memory from overriding better records.
Escalations include caller identity, reason, urgency, and next best action so the caller does not start over.
Prepares meeting details, virtual link context, and follow-up notes when calendar access is approved.
Reads the minimum necessary CRM facts for the call purpose, with writes handled as separate approval work.
Outbound callbacks require consent, disclosure, opt-out handling, Do Not Call controls, and agency policy review.
Every call leaves a record of the outcome, what was prepared, what was escalated, and what still needs review.
Send the call types Bella should answer, the systems she can read, and where licensed escalation should happen.